The right answers to all your questions
Here you will find customers' most frequently asked questions, answered by our team of experienced experts. If you don't find your question, call our free Service Hotline for help from our staff.
Payment & Billing
Which payment methods are available?
We accept the following payment methods:
- Payment per credit card
- Payment per PayPal
Will I receive an invoice?
After placing your order you will receive an order confirmation email, which you can print. An invoice will then be sent once the order has been processed and the goods have shipped.
Shipping
Are there any shipping fees that will apply to my order?
All orders will be charged a separate shipping fee per item based on standard ground delivery from one of our two U.S. locations to your delivery address.
*Please be advised that all orders shipping to Alaska, Hawaii and Canada will be charged a non-refundable $35.00 shipping fee. For more information, contact seca customer service 1 800-542-7322.
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When will my order ship?
Items in stock will ship out within 24 hours from one our two U.S. locations.
How does seca dispatch my order?
Our most frequently used carrier is UPS. Large items may be dispatched using a specialized carrier.
Where will the items I’m ordering ship from?
California or Maryland.
Returns
What is the return policy?
In addition to the legal right of withdrawal outlined in our General Terms and Conditions (GTC), seca offers a 30-day easy return process for all products ordered*.
*Exclusions: seca mBCA 554 (Order Codes ONIHMIUTNN, ONIHMINTNN), seca mBCA Alpha (Order Code ONIGMINTNN), seca TRU, seca mBCA 514, seca mBCA 525, and any personalized or customized products are not eligible for return.
Return Requirements
Items must be returned within 30 days of receipt and meet the following criteria:
- Products must be returned in their original packaging and in resalable condition.
- Any free gifts or bundled items included with the purchase must also be returned.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty or incorrect due to an error by seca.
In such cases, seca will determine whether to:
- Arrange collection of the item, or
- Reimburse reasonable return shipping costs.
Please note this decision is made at seca’s discretion and cannot be requested.
How to Initiate a Return
To arrange a return, please contact seca Customer Service at:
1(800) 542-7322
Monday–Friday, 7:00 AM – 4:00 PM PST
Warranty
What is the warranty on your products?
On most products including all digital ones, a two-year warranty applies that includes parts, labor and shipping the product back. All seca model 700 mechanical beam balance scales have a 5-year warranty.
Calibration
Does the scale come calibrated?
Yes, the scale is calibrated at point of manufacture.
How often is calibration required?
There is no set standard about frequency of calibration, but generally for patient scales calibration is scheduled once every two years and not more frequently than once annually.
Questions about our online shop
If I need the User Manual for a product or have an inquiry
but would rather email instead of calling, is there an email address I can use?
Certainly, please send you inquiry to info.us@seca.com.
Others
Quality at seca with letter and seal - what does that mean?
When you purchase seca products, you acquire not only sophisticated technology developed over the past 175 years, but also high-quality measuring and weighing systems certified by governmental agencies and validated by scientific institutions. seca products comply with European directives, national laws and standards.
Environmental protection is taken very seriously at seca. Among other things, we are concerned with preserving our natural resources. We therefore remind you not to throw away your seca device with the usual household waste. The device must be properly disposed of as electronic scrap. Please observe your country's national regulations.
Do not throw away disposable and rechargeable batteries with household trash, regardless of whether they contain hazardous materials. As a consumer, you are legally obliged to dispose of all types of batteries at community or retail collection points. Hand over all batteries only in a completely discharged state. You can put the packaging material for your product into your community's recycling system.
As a consumer, how can I dispose of my used device?
Consumers may send their used devices to us for disposal. We will make sure that the devices are properly disposed of. Please send your device to seca corporation, 13601 Benson Avenue, Chino, Ca 91710.
What is the tolerance for my scale?
This depends on the model of scale. Please refer to your scale User Manual or call our Technical Service department for the specifications for your model, or email your inquiry including the model number to info.us@seca.com and we will respond to your inquiry as soon as possible.
What can I use to clean/sanitize my scale?
Any medical disinfecting wipe with a non-abrasive surface.
What materials are your scales made of?
Medical-grade, non-porous plastic surfaces, with sturdy steel frame.
Will the scale weigh accurately if the floor or the scale itself
is not perfectly level, or if the scale is on thin carpet?
Yes, this will not effect the accuracy of the scale.
I’m trying to mount one of your stadiometers to the wall, but the numbering on the stadiometer does
not match-up with the tape measure I’m using – is there something I’m missing?
The numbers on the stadiometer are offset to compensate for the space used by the headpiece. Due to this offset design, a tape measure placed in parallel with the stadiometer, when properly mounted to the wall, will not exactly match-up with the numbers on the stadiometer. Please consult the instructions for the installation of the height measurement device you purchased. If additional clarification or help is needed, feel free to call and speak with a member of our Technical Service department.
Do products that have batteries come with batteries included?
Yes, batteries are included. Most of our scales use standard size AA batteries. Our home/bathroom category of digital scales use size AAA batteries. Some of our larger medical multifunction scales use special rechargeable battery packs that do not need to be replaced; on those units the included AC adapter acts as a charger to both power the device and also recharges the internal rechargeable battery pack. Once charged, the internal battery pack can power the scale for several weeks or much longer depending on use.
I’m having a problem assembling / operating my scale, where can I get help?
Contact our toll free hotline at 1 800-542-7322. Customer service is available Monday-Friday 7:00 a.m. – 4:00 p.m. (Pacific Time).